Main responsibilities:

• Leading system problem solving efforts alongside development and/or support teams
• Designing and implementing Splunk dashboards for effective application and system monitoring
• Defining, developing and maintaining PowerShell automation scripts
• Proactively identifying and resolving system issues impactful to business operations
• Leading or participating in the triage and resolution of critical, high visibility system impacts
• Ensuring application and system configuration compliance for systems
• Participating in the operational grooming of store software pilots
• Coordinating software deployments for Point of Sale systems
• Delivering store technology operational insights to other IT groups
• Analyzing systems and procedures to identify value add improvement opportunities
• Teaching Support teams proper support procedures and techniques
• Working with project teams on new solutions or technologies being developed for stores and ensuring a smooth transition to operations
• Provide technical support and operations training to team members
• Documenting support standards and procedures

Job requirements:

1. 5+ years in IT Operations or Systems Administration/Management
2. Experience with blended Microsoft and Linux infrastructures, preferably at the enterprise level
3. Experience in software deployment tools and solutions
4. Experience in configuration management tools and solutions
5. Expertise and experience in system monitoring and analysis using Splunk or similar log analyzers
6. Expertise and experience in Windows triage and support
7. Solid understanding of IP networking and VLANs
8. Strong experience with PowerShell, DSC or other Infrastructure as Code frameworks
9. Experience with virtualization platforms, or containerized workloads such as, Hyper-V, VMWare ESXi/Vcenter, Docker, containers.
10. Experience managing and supporting ChromeOS and Google Workspace
11. Experience in cloud computing such as, Azure, AWS, GCP
12. Experience in Linux distributions such as, RedHat, SUSE, Ubuntu
13. Process development and process improvement knowledge, such as Lean Six Sigma
14. Some project management experience
15. Ability to participate in 24×7 On-Call rotation